Privacy Policy
This policy explains how Music City Answering LLC ("Music City Answering," "we," "us") collects and uses information when you visit our website, call or text our phone lines, or use our services.
Information we collect
- Your name and business name
- Your phone number
- Your email address
- Call and message details, such as the date and time, the reason for your call, messages you send us, and call notes or transcripts
Calls to our lines may be answered by an AI assistant and may be recorded or transcribed so we can follow up accurately.
How we use it
- To answer your calls and respond to your questions
- To schedule, confirm, and follow up on appointments
- To send call summaries and missed-call follow-ups
- To provide, support, and bill for our services
How we share it
We do not sell your personal information. We share it only with service providers that help us run our business (for example, phone, texting, and customer-management software), or when required by law.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with or sold to any third parties.
Keeping and deleting your information
We keep information only as long as we need it to provide our services or as required by law. To ask what we have about you, or to have it corrected or deleted, contact us using the details below.
Children
Our services are for businesses and are not directed to children under 13.
Changes
We may update this policy. The effective date above shows when it last changed.
SMS Terms & Conditions
Program description
Music City Answering sends text messages to people who contact us or give us their phone number, such as through our website form or by calling our lines. Messages may include missed-call follow-ups, appointment confirmations and reminders, call summaries, and replies to your inquiry.
Consent
By giving us your phone number and agreeing to receive texts, you consent to receive text messages from Music City Answering. Consent is not a condition of purchase.
Message frequency and cost
Message frequency varies. Message and data rates may apply.
Opting out and help
Reply STOP to opt out at any time. You will receive one message confirming you have been unsubscribed, and we will send no further texts unless you opt in again. Reply HELP for help, or contact us at [email protected] or (629) 281-8585.
Carriers
Carriers are not liable for delayed or undelivered messages.
Privacy
Your information is handled as described in our Privacy Policy above. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Contact us
Music City Answering LLC
110 One Mile Pkwy Unit 1308
Nashville, TN 37115
Email: [email protected]
Phone: (629) 281-8585